Frequently Asked Questions
Are your products available in stores near me?
They might be! Check out the store locator page to see if there are any stores near you that carry our products.
Do you make these products or are they made by a contractor?
We do not contract out any production. We make everything in our own facility in Denver, Colorado.
Are these family recipes?
No, these are not family recipes. Kelly creates every recipe from scratch!
Do you wholesale?
Yes, if you're interested in carrying our products at your store or using them at your establishment, please visit our Wholesale page.
How much do you charge for shipping?
We offer FREE SHIPPING for Colorado orders over $35 and a discounted flat rate of $6.50 for out of state orders. Unfortunately, shipping is expensive which is why we offer our products at the best price possible. * shipping discounts may not apply during sales/promotions.
Where do your products ship from?
The baker neighborhood in Denver, Colorado
How are your products shipped?
Depending on the size of the package and the destination, packages are typically sent via USPS or UPS. You have the option to select a specific service while checking out.* shipping discounts may not apply during sales/promotions.
How soon after I submit my order will it be shipped?
We handcraft all of our products with the utmost attention to quality and detail. This includes prepping, packing, labeling, and shipping each bottle. Handmade items require a little extra time and care to prepare compared to mass produced goods. All of our items are sent out almost immediately upon production completion, ensuring they're at their peak freshness when they arrive at your door.
Please allow 2 business days for your order to process before shipping.
When is the last day to place my order for Christmas arrival?
All orders must be placed by December 15th for guaranteed arrival by Christmas.
Will I receive confirmation when it has shipped?
Yes you will receive confirmation along with tracking information.
What happens if something breaks?
We are very careful about the way the products are packed so we can minimize breakage, but when you are shipping glass, it is impossible to prevent all breakage. If you receive damaged product, simply send an email to email@example.com with (1) your name and order number, (2) a photo of the damaged product, and (3) a description of which items are damaged. We will either reship or process a refund for the damaged products.
Do you ship outside of the continental U.S.?
Hot Sauce & Mustard FAQ:
How long does the hot sauce/mustard last?
It’s good unopened for 2 years, and after opening 1 year.
Does the hot sauce/mustard need to be refrigerated?
Our hot sauces are all natural and preservative free, and therefore need to be stored properly. They do not require refrigeration, but need to be kept in a cool, dark place that is 72*F or less.
Is your hot sauce/ mustard vegan?
Is your hot sauce/mustard gluten free?
All of our hot sauce is gluten free. The beer mustard is not gluten free.
Is your hot sauce/mustard sugar free?
Our Hand Grenade Sriracha, Electric Lime and Jamberry Sriracha have no added sugar.
Are your products made with preservatives or other weird ingredients?
Nope. Merfs Condiments is a condiment company that creates high quality, tasteful products using local and all-natural ingredients without any preservatives or extra junk
Are your hot sauces/mustard fermented?
Where do the Chilis come from?
We source all our roasted peppers and chilis from Brighton, Colorado.